tours.torino.it · info@tours.torino.it · reply within a few working days
Contact us: how to write to us and who to ask about a booking
One address, info@tours.torino.it, for corrections, outdated prices, requests to list a Turin operator and photo attributions. The most important thing to know: we cannot see bookings, so for tickets, date changes and refunds you need the support desk of GetYourGuide, Tiqets or Headout.
- Domaintours.torino.it
- Emailinfo@tours.torino.it
- Campaigntourstorino
- RoleIndependent publisher
- ResponseA few working days, no real-time support
Write to info@tours.torino.it: corrections, prices, operators, photos
The only channel is email: info@tours.torino.it. People write to us for four main reasons: a factual error (an Egyptian Museum opening time, the wrong hop-on hop-off stop), an asterisked price that no longer matches the partner's catalogue, a request to list or update a Turin operator in the dedicated section, and photo credits, whether a missing attribution or a request to remove an image.
To help us act quickly, include the page URL, the disputed detail and a primary source where one exists (the museum's official site, the product page on the partner). Do not send card details, ID documents or order numbers: we do not need them and do not want to receive them. How we handle what you send is set out in the privacy notice.
Bookings, tickets and refunds: contact the partner with your order number
We cannot see orders, payments or traveller data: every purchase is made on the partner's site and only its support desk can change a date, cancel or refund. On GetYourGuide open the booking in the app or on the site and use the contact button or help centre; on Tiqets the confirmation email carries the order number and a link to the help centre with chat; on Headout the help section sits in the app and on the site, with your booking code.
If the problem is happening today, such as running late or not finding the meeting point in Piazza Castello, call the operator printed on the voucher: it is faster than any platform and far faster than us.
Response times and what we cannot do
We usually reply within a few working days. We are a small editorial team, not a call centre: there is no real-time support, phone line or chat, and weekend emails wait until Monday. Documented corrections take priority and are published with the page's next check.
We cannot sell tickets, check availability on your behalf, confirm whether a tour ran, act on refunds or complaints, or answer general travel questions already covered by our pages. Who we are and how we work is explained on the about page.
Press, partnerships and Turin operators
Journalists and press offices can use the same address for quotes, details on our method or questions about the affiliate model. Turin and Piedmont operators who want to appear in the operators section send us their name, base, type of experience and where it can be booked: we assess on editorial grounds, never sell placements and never publish third-party text.
Partnership proposals are welcome when they concern tours, tickets or day trips linked to Turin; we do not accept undisclosed sponsored articles, link exchanges or payment for favourable coverage.
Photos
FAQ
What can I email info@tours.torino.it about?
Factual errors, prices that no longer match the partner's catalogue, changed opening hours or closures, requests to list or update a Turin operator, missing photo credits or removal requests, editorial partnership proposals and technical problems with the site. Always include the page URL and, where possible, a source.
Can you change, cancel or refund a booking?
No. We do not sell tickets and have no access to orders, payments or traveller data. Your contract is with the partner named in the confirmation email: write to its support desk quoting the order number. For same-day issues (running late, cannot find the meeting point) call the operator printed on the voucher.
Where do I find GetYourGuide, Tiqets and Headout support?
GetYourGuide: in the app or on the site, open the bookings section, select the order and use the contact button or help centre. Tiqets: the confirmation email carries the order number and a link to the help centre with chat. Headout: the help section in the app or on the site, with your booking code. All three support English and usually Italian.
How quickly will you reply?
Usually within a few working days. We offer no real-time support and no weekend cover: if your tour leaves tomorrow, our reply will not arrive in time and you should contact the partner or the operator directly.
How can I get my tour or business listed?
Write with the business name, its base in Turin or Piedmont, the type of experience and where it can be booked. We assess inclusion in the operators section on editorial grounds; we do not sell placements, do not publish operator-supplied text and cannot promise timing.